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política de privacidad

 

​Privacy Policy / Política de Privacidad

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Calm Steps Consulting – Policies

At Calm Steps Consulting, we are committed to providing a safe, respectful, and professional experience for all clients. Please read through our policies to ensure a smooth and collaborative journey together.

1. Booking & Payments

  • All sessions must be booked in advance through our online booking system.

  • Payment is required at the time of booking to secure your session.

  • Prices are clearly listed alongside each service. For queries about pricing, feel free to contact us.

2. Cancellations & Rescheduling

  • We kindly ask for at least 24 hours’ notice to cancel or reschedule a session.

  • Cancellations made with less than 24 hours’ notice may not be eligible for a refund.

  • In case of emergencies, please get in touch as soon as possible — we understand that unexpected events happen.

3. Confidentiality & Data Protection

  • All client information is treated with the utmost confidentiality and in line with GDPR and UK data protection laws.

  • Records are securely stored and will not be shared without your written consent, unless required by law or to prevent harm.

4. Code of Conduct

  • Calm Steps Consulting is a safe space for children, families, and individuals. Respectful communication and behavior are expected at all times.

  • We reserve the right to end a session or service if any abusive or inappropriate conduct occurs.

5. Scope of Practice & Emergency Support

  • Our services are educational and behavioral in nature and do not replace medical or psychological care.

  • If a client requires immediate mental health support or is in crisis, we recommend contacting appropriate emergency or medical services.

If you have any questions or need clarification on these policies, please don’t hesitate to contact us. We’re here to support your steps forward.

Thank you for choosing Calm Steps Consulting.

At Calm Steps Consulting, we respect and protect your privacy.
En Calm Steps Consulting, respetamos y protegemos tu privacidad.

 1. What information do we collect?

We collect basic information such as your name, email address, phone number, and session details when you fill out forms, book a session, or contact us.

 1. ¿Qué información recopilamos?

Recopilamos información básica como tu nombre, correo electrónico, número de teléfono y detalles de la sesión cuando rellenas formularios, reservas una cita o te pones en contacto con nosotros.

 2. How do we use your information?

We use your information only to:

  • Confirm and manage your bookings

  • Send welcome emails or session materials

  • Communicate with you kindly and respectfully

We do not share your information with third parties.

 2. ¿Cómo usamos tu información?

Usamos tu información únicamente para:

  • Confirmar y gestionar tus reservas

  • Enviarte correos de bienvenida o materiales de apoyo

  • Comunicarnos contigo con amabilidad y respeto

No compartimos tu información con terceros.

 3. Your rights and choices

You can ask to access, update, or delete your information at any time.
We are here to support you with calm and clarity.

 3. Tus derechos y decisiones

Puedes solicitar acceder, actualizar o eliminar tu información en cualquier momento.
Estamos aquí para apoyarte con calma y claridad.

 4. Keeping your data safe

Your information is stored securely and only accessible to Calm Steps. We take care of your data with the same love we put into our sessions.

 4. Cómo protegemos tu información

Tu información se guarda de forma segura y solo es accesible por Calm Steps. Cuidamos tus datos con el mismo cariño con el que acompañamos nuestras sesiones.

 5. Contact

If you have any questions about your data or this policy, feel free to contact us:
user@calmstepsconsulting.com

 Note

This Privacy Policy may be updated. We will always inform you with clarity and respect.

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Terms & Conditions / Términos y Condiciones

Welcome to Calm Steps Consulting.
By using this website or booking a session, you agree to the terms below.

Bienvenido/a a Calm Steps Consulting.
Al utilizar este sitio web o reservar una sesión, aceptas los siguientes términos.

 1. Services / Servicios

Calm Steps offers family coaching, visual tools, and ABA-based strategies. All resources are for educational and supportive use only. They are not medical or psychological diagnoses.

Calm Steps ofrece orientación familiar, herramientas visuales y estrategias basadas en ABA. Todos los recursos son de uso educativo y de apoyo. No son diagnósticos médicos o psicológicos.

 2. Booking & Sessions / Reservas y sesiones

Please book sessions through our website. If you need to reschedule, let us know at least 24 hours in advance.

Por favor, realiza tus reservas a través de la web. Si necesitas cambiar la cita, avísanos con al menos 24 horas de antelación.

 3. Privacy / Privacidad

We treat your data with care. See our Privacy Policy for more information.

Tratamos tus datos con cuidado. Consulta nuestra Política de Privacidad para más información.

 4. Respect & Conduct / Respeto y conducta

We ask for respectful, kind communication in all interactions. We reserve the right to discontinue services if necessary.

Pedimos una comunicación respetuosa y amable en todo momento. Nos reservamos el derecho de discontinuar servicios si es necesario.

 5. Contact / Contacto

For any questions, please contact:
user@calmstepsconsulting.com

Para cualquier consulta, escríbenos:
user@calmstepsconsulting.com

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